Refund & Cancellation Policy

Vendorly is a software subscription (Software-as-a-Service). There are no physical goods and nothing is shipped. When you subscribe, access to the Service is delivered electronically and is available immediately across our website and Android app once your subscription is active.

New businesses may be offered a free trial period. During the trial you can use the Service at no charge and cancel at any time before the trial ends without being billed. If you do not cancel before the trial ends, your paid subscription begins and the applicable plan fee is charged.

Subscriptions are billed in advance on a recurring basis (for example, monthly). On our website, payments are processed securely by PayFast; in the Android app, billing is handled by Google Play; and in the iOS app, by the Apple App Store. Your subscription renews automatically each billing period until you cancel.

• You can cancel at any time — there are no cancellation fees and no lock-in contract.
• If you subscribed on our website, cancel under “Manage subscription” there, or email support@staxiolabs.co.za. If you subscribed in the Android app, cancel through your Google Play subscriptions; if you subscribed in the iOS app, cancel through your Apple App Store subscriptions.
• When you cancel, your subscription stays active until the end of the current billing period. You will not be charged again after that.
• We do not automatically pro-rate or refund the unused part of a billing period (see below).

Because Vendorly is a digital service delivered immediately, subscription fees are generally non-refundable once a billing period has started. However, we want you to be treated fairly:

• If you were charged in error, or charged after cancelling, we will refund that charge in full.
• If a technical fault on our side prevented you from using the Service for a significant part of a billing period, contact us and we will make it right — for example with a refund or account credit.
• A refund for a subscription bought on our website is returned to your original payment method via PayFast. Subscriptions bought in the Android app are refunded through Google Play, and those bought in the iOS app through Apple, under their respective refund processes.

To request a refund, email support@staxiolabs.co.za within 30 days of the charge, with your account email and details of the issue. We aim to respond within a few business days.

If we change subscription prices, we will give you reasonable notice before the new price applies. You can cancel before a price change takes effect if you do not wish to continue.

This policy does not limit any rights you may have under the Consumer Protection Act or other applicable South African law.

Staxio Labs — Vendorly
Email: support@staxiolabs.co.za